Privacy Policy for Sawadify (User, Vendor, and Delivery Partner Apps)
Effective Date: [Insert Date]
Sawadify ("we," "us," or "our") is committed to protecting the privacy of its users, vendors, and delivery partners. This Privacy Policy outlines the types of personal information we collect, how it is used, and your rights regarding your data. This policy applies to all Sawadify applications, including:
- Sawadify User App (for customers ordering food, groceries, and other services)
- Sawadify Partner App (for vendors and restaurant partners managing orders)
- Sawadify Delivery Partner App (for delivery personnel fulfilling orders)
1. Information We Collect
We collect different types of information based on the app usage:
A. Personal Information
- Name, email address, phone number, and delivery address (User App)
- Business name, tax details, payment information (Partner App)
- Identity verification details, vehicle information, and bank details (Delivery Partner App)
B. Usage and Transaction Data
- Order history, payment transactions, and service interactions
- Location data for real-time delivery tracking (Delivery Partner & User App)
- App usage analytics for improving services
C. Device and Network Information
- Device model, operating system, IP address, and app performance data
- Crash reports and diagnostic data for app improvement
2. How We Use Your Information
We use the collected data for:
- Providing Services: Order placement, vendor management, and delivery tracking
- Personalization: Tailoring recommendations based on user behavior
- Security and Fraud Prevention: Ensuring account safety and preventing unauthorized access
- Payments & Transactions: Processing secure payments and refunds
- Customer Support: Responding to inquiries and providing technical assistance
3. Location Data Policy
The Sawadify Delivery Partner App and Sawadify User App require access to location services for:
- Real-time order tracking and optimized delivery routes
- Enabling users to track their assigned delivery partner
- Ensuring accurate order fulfillment
Location data is only collected while the app is in use and is not stored beyond necessary service purposes.
4. Third-Party Services
We may use third-party services for:
- Payment processing (Razorpay, Stripe, PayU, etc.)
- Analytics and crash reporting (Google Firebase, Mixpanel, etc.)
- Cloud hosting and storage
These services operate under their own privacy policies.
5. Data Security
We implement industry-standard encryption, access controls, and secure storage to protect user data. However, no digital platform is completely secure, and users should take appropriate precautions.
6. User Rights & Choices
- Users can update their profile, manage preferences, and control permissions through the app settings
- Users can request account deletion or data removal by contacting support
- Location and notification settings can be managed from device settings
7. Compliance with Google Play & App Store Policies
Our privacy practices comply with Google Play and App Store policies, including:
- Data transparency and consent management
- Restricting sensitive data collection
- Providing users with control over their personal data
8. Updates to This Privacy Policy
We may update this policy periodically to reflect service changes. Users will be notified of any significant updates.
9. Contact Us
For privacy-related inquiries, contact us at:
Email: support@sawadify.com
By using Sawadify User App, Partner App, or Delivery Partner App, you agree to this Privacy Policy.
